FAQs
Sevierville, TN

2026 Hours

Save time – digitally process your Season Pass!

Say hello to the convenience of having your pass right on your smartphone, easily accessible through Apple or Google Wallet.

With your digital Season Pass, it is easier for you to come through the gate at Soaky Mountain Waterpark, get access to friend tickets & in-park discounts AND load money on your pass by creating an EZPay account!

Once you digitally process your Season Pass, you are good to head straight through the turnstiles! No need to visit Guest Services!

Guests may upgrade to an EZ Pay Season Pass Band for an additional charge of $15 per band. Limited quantity available. First-come, first-served.

Here’s what you’ll need to begin digitally processing your Season Pass:

  • A smartphone that can take a headshot photo of each person receiving a Season Pass
  • RENEWAL Season Passes: Season Pass Band Number and Last Name
  • NEW Season Passes: Certificate Number and Last Name
  • The person using each Season Pass needs to be nearby so you can take their picture
  • Access to your email account to receive the digital Season Pass when you are done
Start Here
Digital Processing application feature image for Soaky Mountain Waterpark.
What is a Digital Pass?
Get your pass on your smartphone and add it to your Apple or Google Wallet.

Click HERE to create your Digital Pass!

I bought my Season Pass, what’s next?
You must digitally process your Season Pass before you can enjoy the park! After you purchase a Season Pass online, you will receive an email with instructions on how to digitally process the pass. If you are not able to process digitally prior to your first visit to the park, please visit Guest Services to complete this step. You will not be able to enter the park without your processed digital pass.

Didn’t receive the emails with instructions? Click HERE to create your Digital Pass

Please note: if you have an unprocessed pass that you will not be able to use, it CAN be processed under someone else. If the pass has already been processed under your name, it cannot be transferred. All sales are FINAL.

Guest Services is open during the same hours as the park.

I renewed my Season Pass, what next?

Skip the line! Your Season Pass will be automatically processed after purchase. Once the pass is processed, you will receive an email informing you that the pass is active.

If you still have your EZ Band from prior years, you may continue using it. However, we encourage you to digitally process as well for more convenient access!

Can I still get an EZ Band if I want one?

Guests may upgrade to an EZ Band for an additional charge of $15 per band. Limited quantity available. First-come, first-served.